Amal Cherkaoui

Guest Relations & Front Office Specialist

Dubai, UAE | Beni Mellal, Morocco

Profile summary

Refined and multilingual hospitality professional with experience in reception and client service. Strong communication and organizational skills, with a natural talent for creating a warm and elegant first impression. Dedicated to delivering exceptional guest experiences and maintaining the highest professional standards.

Career highlights

Championed Café Operational Efficiency: As assistant manager at La Storia Café, streamlined daily operations resulting in a 15% reduction in customer wait times during peak hours by optimizing staff scheduling and workflow.

Key skills

Skills
Front desk operationsGuest check-inProfessional communicationPhone etiquetteComplaint resolutionEmpathyDiplomacyReservation handlingAdministrative supportMultilingualismCustomer Relationship Management (CRM) Software ProficiencyRevenue Management BasicsSocial Media Customer ServiceConflict Resolution & De-escalation Techniques

Professional experience

Front Desk AssistantNov 2025 - Present
Gold & Jewelry Boutique

Managed client greetings, calls, and inquiries in a refined and professional manner.

Reception VolunteerNov 2025 - Present
Nursing Clinic

Welcomed patients and supported medical staff with empathy and organization.

Customer AssistantNov 2025 - Present
DeFacto Store

Handled client support and maintained brand presentation.

assistant managerNov 2025 - Present
La Storia Café

Provided warm guest service and assisted in daily operations.

Education

High School or equivalent, Physical Sciences
International Baccalaureate

French Option.

Higher Diploma
Higher School of Technology – Sultan Moulay Slimane University

Active member of ENACTUS Club - Social Entrepreneurship.Served as Communication Manager responsible for coordination and team communication.

Diploma, Nursing Assistance
Regional Hospital & Private Clinic

(Volunteer Work